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Privacy: Heavenly Hobbies does not share your personal information with third parties.

Shipping:
Under the "Flat Rate (Domestic)" shipping method, we charge a flat fee of $13.49 to deliver any size order (mailable per DMM) to most commercial destinations within the continental United States. Residential destinations incur a surcharge of $3.50. Mailable orders shipping to destinations within the delivery areas covered by the following Zip Code prefixes are charged an additional surcharge of $2.50:

594-599

798-799

813

829-875

878-880

885-999

Orders using the Flat Rate method are normally shipped via USPS Priority Mail, USPS Parcel Post or FedEx Ground to ensure the quick, safe arrival of your orders. Non-mailable orders will be shipped via alternate methods (e.g., FedEx HazMat). Additional charges may apply. Transit times range from 2-18 days, depending on the recipient's location and items being shipped.

USPS Express Mail Service is also available for mailable, non-HazMat orders to be delivered to domestic destinations. Per USPS regulations, no rocket engines, igniters, flammable liquids or other hazardous materials are permitted. The shipping charges for the Express Mail shipping method are based on weight. This is not a flat-fee shipping method. Rate is based on a package measuring 84 inches (or less) in length plus girth. Oversize packages, if EMS-mailable, will incur extra fees. Transit time is 1 or 2 days for most areas.

Additional shipping methods may be available (e.g., FedEx Ground, UPS Ground, UPS 2nd Day Air, etc). These methods are not subject to flat-fee rates. Delivery times are guaranteed only for "guaranteed services".

Not all products are mailable via USPS.

Some hobby products require special HAZ-MAT shipping (e.g., larger model rocket engines,"glow" fuel, etc.). These products will ship via FedEx Ground, subject to applicable fees and package limitations. Please note there is no HAZ-MAT shipping to Hawaii, Puerto Rico, Alaska or any international destination. Maximum HazMat weight is 20 lbs per package. Each package incurs separate HazMat shipping rates. Any order with HAZ-MAT products is limited to surface transportation only.

Orders to international destinations will be shipped via the Global Expedited method. This is a weight-based method for Mexico and Canada. For other international locations, it is a two-tier, flat-fee method. Subject to mailing limitations, orders weighing up to 10 lbs., delivered to non-domestic locations other than Canada or Mexico, will be charged $69.99, regardless of the number of items. Orders over 10 lbs in weight will be subject to a shipping surcharge. No rocket engines, igniters or other HazMat are permitted in this shipping method.



Returns:
Items purchased online may be returned, within 30 days of the date of sale, except as listed below:

- sale items

- closeout items

- custom-made items

- cut-to-size items (e.g., elastic, visco fuse, etc.)

- electronic altimeters

There are NO returns on the items described above.

Defective items: If you receive an item and it is defective or missing parts, contact the manufacturer of the product first. If this doesn't solve your problem, you must contact us before you can return the item for a refund or credit. In order to get a refund you must contact us and be approved for a return within 30 days of the purchase date. If it is past 30 days, the item cannot be returned. No returns on open and/or used items unless defective. Please keep your receipt, no returns will be processed without it.

Non-defective items: If you wish to return a non-defective item, you must contact us within 30 days of the original sale date and receive a return authorization before ending the item back. A 25% restocking fee applies on returns of non-defective items. Shipping charges are non-refundable. If it is past 30 days, the item cannot be returned. No returns on open and/or used items unless defective. Please keep your receipt, no returns will be processed without it.